Each order is prepared with the utmost care, using suitable packaging to protect the product during transport. We work with selected couriers to ensure reliable deliveries both in Italy and abroad.
We ship:
🇮🇹 Throughout Italy
🇪🇺 In the countries of the European Union
🌍 In most non-EU countries
If you would like to receive a shipment to a destination that is not available during checkout, please contact us and we will do our best to find a solution.
To ensure an efficient service, we rely on qualified logistics partners, including:
Mail Boxes Etc.
DHL
UPS
GLS
BRT
The courier is selected based on the destination, the characteristics of the order, and the most suitable service.
Shipping costs are automatically calculated during checkout based on:
destination;
weight and volume of the order;
shipping method available.
The amount is always shown before the final confirmation of the purchase.
Each order is carefully prepared to ensure that the product arrives in the best condition.
Delivery times may vary depending on the destination and the courier used.
Any delays due to causes beyond our control (for example, weather conditions, customs checks, strikes, or logistical issues) could result in longer delivery times.
For orders destined for countries outside the European Union, the following may apply:
customs duties;
local taxes;
tasse di importazione;
administrative burdens.
These costs are established by the authorities of the destination country and are the responsibility of the recipient.
We recommend that you check any additional costs that may apply in your country before placing your order.
Please always check that the package is intact upon delivery.
If the packaging shows obvious signs of damage, we recommend accepting the shipment with specific reservations, indicating the anomaly directly on the courier’s document, or refusing delivery if the damage is particularly evident.
This simple check allows us to handle any transport procedures more quickly.
If, upon opening the package, the product appears damaged due to transport, please contact us within 48 hours of delivery by writing to support@akashaluxury.com.
To allow us to quickly open the case with the courier, you will need to attach:
the order number;
photographs of the damaged product;
photographs of the external and internal packaging;
photographs of the shipping label.
All shipments made by Akasha Luxury are covered by insurance.
Once the documentation has been verified, we will arrange for the collection of the damaged product at no additional cost to the Customer and, depending on the case, the replacement of the product or the refund of the amount paid.
Any management of the claim with the courier will be entirely borne by Akasha Luxury and will not entail any cost for the Customer.
If you made the purchase as a consumer, you can exercise the right of withdrawal within 14 days of delivery of the product, as required by current legislation.
To request a return, simply send a communication to:
indicating:
order number;
name and surname;
product to be returned.
We will provide you with all the necessary instructions.
Return costs are entirely borne by Akasha Luxury.
Once your request is approved, we will arrange for collection or inform you of the best procedure for returning the product.
To be eligible for a refund, the product must be returned:
whole;
unused;
complete with any accessories;
carefully packaged.
Each return is verified by our staff before issuing a refund.
After receiving and inspecting the returned product, we will refund you using, where possible, the same payment method you used at the time of purchase.
The refund will be made within the terms established by current legislation.
Each Akasha Luxury creation is designed to accompany you over time and enrich your spaces with harmony, quality, and beauty.
If you have any questions before or after your purchase, our team is always here to help.
Contact
📞 +39 379 369 21 05
