{"id":4275,"date":"2026-07-11T14:54:35","date_gmt":"2026-07-11T14:54:35","guid":{"rendered":"https:\/\/www.akashaluxury.com\/shipping-and-returns\/"},"modified":"2026-08-21T18:13:29","modified_gmt":"2026-08-21T18:13:29","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/www.akashaluxury.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4275\" class=\"elementor elementor-4275 elementor-3807\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d61ac4 e-flex e-con-boxed e-con e-parent\" data-id=\"6d61ac4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-027d2f3 elementor-widget elementor-widget-text-editor\" data-id=\"027d2f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Shipping and Returns<\/h1><h2>Every Akasha Luxury creation deserves a journey worthy of its quality.<\/h2><p>Each order is prepared with the utmost care, using suitable packaging to protect the product during transport. We work with selected couriers to ensure reliable deliveries both in Italy and abroad. <\/p><hr><h2>Dove spediamo<\/h2><p>We ship:<\/p><ul><li><p>\ud83c\uddee\ud83c\uddf9 Throughout Italy<\/p><\/li><li><p>\ud83c\uddea\ud83c\uddfa In the countries of the European Union<\/p><\/li><li><p>\ud83c\udf0d In most non-EU countries<\/p><\/li><\/ul><p>If you would like to receive a shipment to a destination that is not available during checkout, please contact us and we will do our best to find a solution.<\/p><hr><h2>Couriers<\/h2><p>To ensure an efficient service, we rely on qualified logistics partners, including:<\/p><ul><li><p>Mail Boxes Etc.<\/p><\/li><li><p>DHL<\/p><\/li><li><p>UPS<\/p><\/li><li><p>GLS<\/p><\/li><li><p>BRT<\/p><\/li><\/ul><p>The courier is selected based on the destination, the characteristics of the order, and the most suitable service.<\/p><hr><h2>Shipping costs<\/h2><p>Shipping costs are automatically calculated during checkout based on:<\/p><ul><li><p>destination;<\/p><\/li><li><p>weight and volume of the order;<\/p><\/li><li><p>shipping method available.<\/p><\/li><\/ul><p>The amount is always shown before the final confirmation of the purchase.<\/p><hr><h2>Preparation and delivery times<\/h2><p>Each order is carefully prepared to ensure that the product arrives in the best condition.<\/p><p>Delivery times may vary depending on the destination and the courier used.<\/p><p>Any delays due to causes beyond our control (for example, weather conditions, customs checks, strikes, or logistical issues) could result in longer delivery times.<\/p><hr><h2>International shipping<\/h2><p>For orders destined for countries outside the European Union, the following may apply:<\/p><ul><li><p>customs duties;<\/p><\/li><li><p>local taxes;<\/p><\/li><li><p>tasse di importazione;<\/p><\/li><li><p>administrative burdens.<\/p><\/li><\/ul><p>These costs are established by the authorities of the destination country and are the responsibility of the recipient.<\/p><p>We recommend that you check any additional costs that may apply in your country before placing your order.<\/p><hr><h2>Upon delivery<\/h2><p>Please always check that the package is intact upon delivery.<\/p><p>If the packaging shows obvious signs of damage, we recommend accepting the shipment with <strong>specific reservations<\/strong>, indicating the anomaly directly on the courier&#8217;s document, or refusing delivery if the damage is particularly evident.<\/p><p>This simple check allows us to handle any transport procedures more quickly.<\/p><hr><h2>Products damaged during transport<\/h2><p>If, upon opening the package, the product appears damaged due to transport, please contact us within <strong>48 hours of delivery<\/strong> by writing to <strong><a href=\"mailto:support@akashaluxury.com\">support@akashaluxury.com<\/a><\/strong>.<\/p><p>To allow us to quickly open the case with the courier, you will need to attach:<\/p><ul><li><p>the order number;<\/p><\/li><li><p>photographs of the damaged product;<\/p><\/li><li><p>photographs of the external and internal packaging;<\/p><\/li><li><p>photographs of the shipping label.<\/p><\/li><\/ul><p>All shipments made by Akasha Luxury are covered by insurance.<\/p><p>Once the documentation has been verified, we will arrange for the collection of the damaged product at no additional cost to the Customer and, depending on the case, the replacement of the product or the refund of the amount paid.<\/p><p>Any management of the claim with the courier will be entirely borne by Akasha Luxury and will not entail any cost for the Customer.<\/p><hr><h1>Returns<\/h1><h2>Have you changed your mind?<\/h2><p>If you made the purchase as a consumer, you can exercise the right of withdrawal within<strong> 14 days<\/strong> of delivery of the product, as required by current legislation.<\/p><p>To request a return, simply send a communication to:<\/p><p><strong><a href=\"mailto:support@akashaluxury.com\">support@akashaluxury.com<\/a><\/strong><\/p><p>indicating:<\/p><ul><li><p>order number;<\/p><\/li><li><p>name and surname;<\/p><\/li><li><p>product to be returned.<\/p><\/li><\/ul><p>We will provide you with all the necessary instructions.<\/p><hr><h2>Return costs<\/h2><p>Return costs are <strong>entirely borne by Akasha Luxury.<\/strong><\/p><p>Once your request is approved, we will arrange for collection or inform you of the best procedure for returning the product.<\/p><hr><h2>Return conditions<\/h2><p>To be eligible for a refund, the product must be returned:<\/p><ul><li><p>whole;<\/p><\/li><li><p>unused;<\/p><\/li><li><p>complete with any accessories;<\/p><\/li><li><p>carefully packaged.<\/p><\/li><\/ul><p>Each return is verified by our staff before issuing a refund.<\/p><hr><h2>Reimbursement<\/h2><p>After receiving and inspecting the returned product, we will refund you using, where possible, the same payment method you used at the time of purchase.<\/p><p>The refund will be made within the terms established by current legislation.<\/p><hr><h2>A service designed to offer you peace of mind<\/h2><p>Each Akasha Luxury creation is designed to accompany you over time and enrich your spaces with harmony, quality, and beauty.<\/p><p>If you have any questions before or after your purchase, our team is always here to help.<\/p><p><strong>Contact<\/strong><\/p><p>\ud83d\udce7 <a href=\"mailto:support@akashaluxury.com\">support@akashaluxury.com<\/a><\/p><p>\ud83d\udcde +39 379 369 21 05<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping and Returns Every Akasha Luxury creation deserves a journey worthy of its quality. Each order is prepared with the utmost care, using suitable packaging to protect the product during transport. We work with selected couriers to ensure reliable deliveries both in Italy and abroad. Dove spediamo We ship: \ud83c\uddee\ud83c\uddf9 Throughout Italy \ud83c\uddea\ud83c\uddfa In the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4275","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.akashaluxury.com\/en\/wp-json\/wp\/v2\/pages\/4275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.akashaluxury.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.akashaluxury.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.akashaluxury.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.akashaluxury.com\/en\/wp-json\/wp\/v2\/comments?post=4275"}],"version-history":[{"count":1,"href":"https:\/\/www.akashaluxury.com\/en\/wp-json\/wp\/v2\/pages\/4275\/revisions"}],"predecessor-version":[{"id":4276,"href":"https:\/\/www.akashaluxury.com\/en\/wp-json\/wp\/v2\/pages\/4275\/revisions\/4276"}],"wp:attachment":[{"href":"https:\/\/www.akashaluxury.com\/en\/wp-json\/wp\/v2\/media?parent=4275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}